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Our systems are pretty awesome, but things do happen. We've made a simple, easy to read terms that doesn't require a law degree to interpret.
-What are Prebuilts? They are ready-built, turn key systems made and sold exclusively by ApexAlpha Labs- purchased directly from us, with no customer owned parts.
ApexAlpha Labs will help you if you get stuck or need advice for as long as you own the system.
ApexAlpha Labs will fix an operating system failure at no cost to you that was not caused by malicious software or damaged by defective updates/3rd party programs.
*A fee will be charged for a new license key + diagnosis labor if found to be caused by malware or improper use of the OS/computer
ApexAlpha Labs will not warranty an operating system or computer failure caused by malicious software (e.g. malware, viruses, worms, trojians, key loggers, PuPs, Crypto-jacking, etc), intentional or unintentional corruption or damage by defective updates, drivers, 3rd party programs, game mods, improper shutdowns, etc.
*A fee will be charged for a new license key + installation & diagnosis labor.
If you update your systems firmware & it bricks the motherboard or makes it inoperable in any way- it will not be covered by warranty.
*A new replacement motherboard can be ordered at cost for the customer + labor fee.
We will replace parts that fail due to defect under normal use at no cost to you.
ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you.
If any warranty claim is found to be from negligence, abuse, acts of god, wind, flood, fire, lightning, liquid damage, faulty mains power wiring, power surges/spikes, improper installation of system/additional parts, accessories or going over the limit of the systems capabilities (e.g. overclocking), failure to clean or maintain your system (e.g. cleaning out air filters, fans, heat-sinks, etc.)- ApexAlpha Labs will deny any free repair or replacement of the system in part or whole.
If a valid warranty claim (e.g. no physical damage) arises from a failed HDD/SSD, the drive(s) can be replaced free of charge up to 3 years from purchase date.
We cannot cover your data being lost. However, data recovery will be offered & a fee charged if authorized/requested to pull data by the client (if recoverable). We use a 3rd party partner to perform off-site data recovery.
Since ISP/network/server connectivity is completely out of our control- we cannot cover anything related to ISP connections, game server connections, Ethernet wiring quality, unmanaged or managed switches, WiFi signal strength, RF interference, structure associated signal attenuation (Loss), ping, jitter, packet loss, download or upload speeds, failed downloads or poor online play experiences.
-What are Commission Built Computers? Individualized systems built by ApexAlpha Labs with customer owned parts or parts ordered through our distributors.
ApexAlpha Labs will help you if you get stuck or need advice for as long as you own the system.
ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you.
ApexAlpha Labs will fix an operating system failure at no cost to you that was not caused by malicious software or damaged by defective updates/3rd party programs.
*A fee will be charged for a new license key + diagnosis labor if found to be caused by malware or improper use of the OS/computer
ApexAlpha Labs will not warranty an operating system or computer failure caused by malicious software (e.g. malware, viruses, worms, trojians, key loggers, PuPs, Crypto-jacking, etc), intentional or unintentional corruption or damage by defective updates, drivers, 3rd party programs, game mods, improper shutdowns, etc.
*A fee will be charged for a new license key + installation & diagnosis labor.
If you update your systems firmware & it bricks the motherboard or makes it inoperable in any way- it will not be covered by warranty.
*A new replacement motherboard can be ordered at cost for the customer + labor fee.
If any warranty claim is found to be from negligence, abuse, acts of god, wind, flood, fire, lightning, liquid damage, faulty mains power wiring, power surges/spikes, improper installation of system/additional parts, accessories or going over the limit of the systems capabilities (e.g. overclocking), failure to clean or maintain your system (e.g. cleaning out air filters, fans, heat-sinks, etc.)- ApexAlpha Labs will deny any free repair or replacement of the system in part or whole.
ApexAlpha Labs will work with the client to replace a defective item that is DOA or failed under normal use & help with a warranty return to the part manufacturer. Subject to an hourly rate for repair + part replacement cost.
We will replace parts that fail due to defect under normal use at no cost to you.
Data loss occurring at the time of or after transferring storage media (HDD's/SSD's) from an existing computer to a new system is not covered, as we cannot guarantee the integrity of used drives.
If storage drive(s) are purchased through ApexAlpha Labs, & have a valid warranty claim (e.g. no physical damage) arising from a failed HDD/SSD, the drive(s) can be replaced free of charge up to 3 years from purchase date.
We cannot cover your data being lost. However, data recovery will be offered & a fee charged if authorized/requested to pull data by the client (if recoverable). We use a 3rd party partner to perform off-site data recovery.
Since ISP/network/server connectivity is completely out of our control- we cannot cover anything related to ISP connections, game server connections, Ethernet wiring quality, unmanaged or managed switches, WiFi signal strength, RF interference, structure associated signal attenuation (Loss), ping, jitter, packet loss, download or upload speeds, failed downloads or poor online play experiences.
By using our website, ordering or purchasing from ApexAlpha Labs LLC; you agree to these warranty terms & conditions in its entirety. These warranty terms are non-transferable and become null & void once the system is lost, stolen, donated, given to a 3rd party or sold. The client agrees and accepts ApexAlpha Labs LLC, its officers, employees, partners & subsidiary's are held harmless from any and all liability. This includes but is not limited to: financial loss, time loss, data loss, inconvenience, delays, property damage, bodily harm, death, dismemberment or any other issues arising from a warranty claim, defect, recall, system fault or system failure. No implied warranties or verbal agreements will be made that supersede these terms.
By accessing or using our website, you agree to be bound by these terms and conditions (“Terms of Service”) and our privacy policy.
You may use the website for lawful purposes only. You agree not to use the website for any unauthorized or illegal activity, including but not limited to, violating any intellectual property rights, hacking, spamming or transmitting any harmful content.
To access some features of the website, you may need to create an account. You agree to provide accurate and complete information and to update your account information as necessary. You are solely responsible for the security of your account information and password and for any activities that occur under your account.
The products and services offered on the website are subject to availability and may change without notice. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
All payments must be made in full and in advance of receiving any products or services. The payment may include taxes, shipping and/or delivery mileage charges, special crating material and handling fees. We do not provide refunds or returns unless the product is defective.
We will make every effort to deliver your custom PC within the estimated time frame. However, we cannot guarantee delivery times and will not be liable for any delays.
Please refer to Section 1 at the top of this page for warranty details.
ApexAlpha Labs shall not be liable for any damages arising from the use of the website or products, including but not limited to, indirect, incidental, punitive, or consequential damages.
We reserve the right to make changes to these Terms of Service at any time. Your continued use of the website constitutes your acceptance of any changes.
These Terms of Service and your use of the website shall be governed by the laws of the United States of America.
If you have any questions about these Terms of Service, please contact us at info@apexalphalabsllc.com.
By using the website, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not use the website.
By using our website, ordering or purchasing from ApexAlpha Labs LLC; you agree to the TOS in its entirety. The client agrees and accepts ApexAlpha Labs LLC, its officers, employees, partners & subsidiary's are held harmless from any liability. This includes but is not limited to: financial loss, time loss, data loss, inconvenience, delays, property damage, bodily harm, death, dismemberment or any other issues arising from a warranty claim, defect, recall, system fault or system failure. No implied warranties or verbal agreements will be made that supersede these terms.
At ApexAlpha Labs, we understand the importance of privacy and are committed to protecting the personal information of our customers. This privacy policy outlines the information we collect, how it is used, and the measures we take to keep it secure.
The information we collect includes your name, email address, shipping address, and payment information. This information is used to process and fulfill your order, send updates about your order, and communicate with you about our products and services. We may also use your information to send you promotional materials and offer customized recommendations.
We do not sell or rent your personal information to third-party companies for their marketing purposes.
We take the security of your personal information seriously and employ measures to protect it from unauthorized access, use, or disclosure. This includes secure servers, encryption technology, and access controls.
We use cookies and other tracking technologies to improve your browsing experience and to personalize your interactions with our website. Cookies are small text files stored on your device that allow us to remember your preferences and activity on our site. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make any material changes to our policy, we will notify you by posting the updated policy on our website.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make any material changes to our policy, we will notify you by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about our privacy policy, please contact us at info@apexalphalabsllc.com.
Effective as of August 2021.
By using our website, ordering and purchasing from ApexAlpha Labs LLC; you agree to the Privacy Policy in its entirety. The client agrees and accepts ApexAlpha Labs LLC, its officers, employees, partners & subsidiary's are held harmless from any liability. This includes but is not limited to: financial loss, time loss, data loss, inconvenience, delays, property damage, bodily harm, death, dismemberment or any other issues arising from a warranty claim, defect, recall, system fault or system failure. No implied warranties or verbal agreements will be made that supersede these terms.