Terms and conditions
Our systems are pretty awesome, but things do happen. We've made a simple, easy to read terms that doesn't require a law degree to interpret.
Section 1: Computer Systems Warranty
PreBuilt PC Warranty
-What are Prebuilts? They are ready-built, turn key systems made and sold by ApexAlpha Labs- purchased directly from us, with no customer owned parts.
Operating System:
ApexAlpha Labs will fix an operating system failure at no cost to you, that was not caused by malicious software (malware, viruses, worms, etc), intentional or unintentional corruption or damage by defective updates/3rd party programs.
*If damaged by malicious programs, a license key + labor will be charged for replacing the OS.
Parts:
We will replace parts that fail due to defect under normal use at no cost to you.
Labor:
ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you.
physical damage
If any warranty claim is found to be from negligence, abuse, acts of god (wind, flood, fire, lightning), improper installation of system/additional parts/accessories or, going over the limit of the systems capabilities (e.g. overclocking)- ApexAlpha Labs will deny any free repair or replacement.
Custom Built Computer Systems
-What are Custom Built Computers? Individualized systems built by ApexAlpha Labs with customer owned parts or parts ordered through our distributors.
Operating System
ApexAlpha Labs will fix an operating system failure at no cost to you, that was not caused by malicious software (malware, viruses, worms, etc), intentional or unintentional corruption or damage by defective updates/3rd party programs.
*If OS was purchased by the client, a fee will be charged for a new license key + labor.
Parts
ApexAlpha Labs will work with the client to replace a defective item that failed under normal use and, help with a warranty return to the part manufacturer. Subject to an hourly rate for repair + part replacement cost.
Labor
ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you.
Physical Damage
If any warranty claim is found to be from negligence, abuse, acts of god (wind, flood, fire, lightning), improper installation system, additional parts/accessories or, going over the limit of the systems capabilities (e.g. overclocking)- ApexAlpha Labs will deny any free repair or replacement.
By using our website, ordering and purchasing from ApexAlpha Labs LLC; you agree to these warranty terms & conditions in its entirety. The client agrees and accepts ApexAlpha Labs LLC, its officers, employees, partners & subsidiary's are held harmless from any liability. This includes but is not limited to: financial loss, time loss, data loss, inconvenience, delays, property damage, bodily harm, death, dismemberment or any other issues arising from a warranty claim, defect, recall, system fault or system failure. No implied warranties or verbal agreements will be made that supersede these terms.
Section 2: Terms Of Service
By accessing or using our website, you agree to be bound by these terms and conditions (“Terms of Service”) and our privacy policy.
Use of the Website:
You may use the website for lawful purposes only. You agree not to use the website for any unauthorized or illegal activity, including but not limited to, violating any intellectual property rights, hacking, spamming or transmitting any harmful content.
Account Creation:
To access some features of the website, you may need to create an account. You agree to provide accurate and complete information and to update your account information as necessary. You are solely responsible for the security of your account information and password and for any activities that occur under your account.
Product and Service Offerings:
The products and services offered on the website are subject to availability and may change without notice. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Payment Terms
All payments must be made in full and in advance of receiving any products or services. The payment may include taxes, shipping and/or delivery mileage charges, special crating material and handling fees. We do not provide refunds or returns unless the product is defective.
Shipping and Delivery:
We will make every effort to deliver your custom PC within the estimated time frame. However, we cannot guarantee delivery times and will not be liable for any delays.
Warranty:
Please refer to Section 1 at the top of this page for warranty details.
Limitation of Liability:
ApexAlpha Labs shall not be liable for any damages arising from the use of the website or products, including but not limited to, indirect, incidental, punitive, or consequential damages.
Changes to the Terms of Service:
We reserve the right to make changes to these Terms of Service at any time. Your continued use of the website constitutes your acceptance of any changes.
Governing Law:
These Terms of Service and your use of the website shall be governed by the laws of the United States of America.
Contact Information:
If you have any questions about these Terms of Service, please contact us at info@apexalphalabsllc.com.
By using the website, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not use the website.
By using our website, ordering and purchasing from ApexAlpha Labs LLC; you agree to the TOS in its entirety. The client agrees and accepts ApexAlpha Labs LLC, its officers, employees, partners & subsidiary's are held harmless from any liability. This includes but is not limited to: financial loss, time loss, data loss, inconvenience, delays, property damage, bodily harm, death, dismemberment or any other issues arising from a warranty claim, defect, recall, system fault or system failure. No implied warranties or verbal agreements will be made that supersede these terms.
Section 3: Privacy Policy
At ApexAlpha Labs, we understand the importance of privacy and are committed to protecting the personal information of our customers. This privacy policy outlines the information we collect, how it is used, and the measures we take to keep it secure.
Information Collection and Use:
The information we collect includes your name, email address, shipping address, and payment information. This information is used to process and fulfill your order, send updates about your order, and communicate with you about our products and services. We may also use your information to send you promotional materials and offer customized recommendations.
We do not sell or rent your personal information to third-party companies for their marketing purposes.
Data Security:
We take the security of your personal information seriously and employ measures to protect it from unauthorized access, use, or disclosure. This includes secure servers, encryption technology, and access controls.
Cookies and Tracking Technologies:
We use cookies and other tracking technologies to improve your browsing experience and to personalize your interactions with our website. Cookies are small text files stored on your device that allow us to remember your preferences and activity on our site. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
Updates to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make any material changes to our policy, we will notify you by posting the updated policy on our website.
Updates to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make any material changes to our policy, we will notify you by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about our privacy policy, please contact us at info@apexalphalabsllc.com.
Effective as of August 2021.
By using our website, ordering and purchasing from ApexAlpha Labs LLC; you agree to the Privacy Policy in its entirety. The client agrees and accepts ApexAlpha Labs LLC, its officers, employees, partners & subsidiary's are held harmless from any liability. This includes but is not limited to: financial loss, time loss, data loss, inconvenience, delays, property damage, bodily harm, death, dismemberment or any other issues arising from a warranty claim, defect, recall, system fault or system failure. No implied warranties or verbal agreements will be made that supersede these terms.