FAQ

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Professionally, for over 3 years. As an enthusiast since 1998. I built my first PC at 8 years old back in 1993. 

Nope! All essential drivers and software is loaded & configured! All you need to do is install your programs and link any cloud accounts to your new PC. 

Yes! Our prebuilt PCs come standard with a limited warranty to be free of defect or premature failure. BYOP commissions are warrantied for labor only. 

Of Course! We build for enthusiasts and, having up gradable parts is a must- its part of our core values.

We sure can! We can make special arraignments for pro-rated up-charge for higher level parts. 

Generally, no. We love pushing our systems to the limit; and encourage you do the same. Only under special circumstances (like physical damage) void coverage. 

Usually nothing serious. But should something break, parts can be replaced at or below MSRP in most cases.

It is determined on a case-by-case basis. 

• If its still sealed in its box, yes. A full refund will be issued if returned within 3 days of purchase. 
• After 3 days sealed (BNIB), a scaled restocking fee of up to 25% will apply 
• Returned open box: after a thorough inspection, a refund will be issued minus a  restocking fee of the purchase price (30%). 
• If used, we don't accept any returns. 

All returned systems are meticulously inspected before issuing a refund of any type.

BNIB stands for Brand New In Box & BNOB stands for Brand New Open Box.

• For Sealed returns, a scaled restock fee applies after 3 days of purchase date (4-7 days: 15% | 8-15 days: 20% | 16-30 days: 25%)
• For opened box returns, a 30% restock fee will apply regardless of time from purchase. This is due to how PC boxes and merch is handled during opening.  

Unfortunately, all items depreciate in value over time. Use, dust, dirt, abuse, neglect & environmental situations can and do affect equipment longevity and thus, inject too many factors for ApexAlpha Labs to re-use reliably. We do however, buy good condition used items.

No, we do not accept trades.

Yuck! We never install garbage anti-virus suites or trial/subscription software packages.