-All costs of shipping, handling, and any sales tax required to be collected by us will be additional costs to you unless otherwise expressly indicated at the time of sale.
-All shipping times listed on this website or on invoices are only estimates of the expected number of business days it will take for in-stock merchandise to be shipped from our facility and delivered to you (“Business days” are Monday-Friday, excluding holidays). In some cases, merchandise may actually ship earlier than expected.
-An initial confirmation email may be sent by us to you after successfully placing an order through our website or over the phone. However, any confirmation you receive from us regarding receipt of any order by you does not mean your order request has been received or that your order has been accepted or shipped as this is an automated email confirmation.
-Once your order request has been successfully received and your product has been shipped, you will receive an email confirmation of the shipment with a tracking number attached.
30 Day Refund & Return policy:
-You may return any product purchased from us for any reason or for no reason. All returns must be shipped (postmarked) to us no later than thirty (30) business days from the date of purchase. Failure to follow the return instructions included with the product or posted on this Website shall render any obligation by us to refund your purchase price null and void. We will refund the purchase price of the returned product in full, but excluding any shipping and handling charges You have paid, which are non-refundable by us(to the extent free shipping on any such product(s) has not been offered by us).
-You will also be solely responsible to pay for all return shipping costs incurred by You for sending any product(s) back to us and You will also be solely responsible for the shipping costs necessary to send any returned product(s) back to You. (If applicable, in instances where we have created an account with the shipping service and have elected to be charged directly for return shipping costs, then such costs will be directly deducted from any refund You receive.)
-You agree to pay a 30% restocking fee (based on the sales price paid by You) for all returned items.
-All returned products must be shipped back to us using a shipping service that offers a tracking option. Unless otherwise noted during your purchase, products may not be returned in an opened box or opened packaging and any returned product(s) cannot be damaged and must otherwise be in an unused, new condition and must include all documentation, media or all other separate products or components that were included in the original shipment.
-Any returned item must be shipped back in its original packaging and packaged properly to prevent damage. If not, additional charges may apply upon our sole discretion. Any products You return cannot be damaged and cannot show any signs of wear or use or no refund will be provided whatsoever. You are responsible for all risk of loss for any returned products. We are not responsible for any returned products that are lost or damaged during shipping. We will provide a refund to you as soon as is reasonably possible after our receipt of your returned product(s) and after we have inspected the same to determine whether or not any such product(s) is damaged or whether any signs of wear or use exist.
-Once any returned product(s) is/are received and inspected by us, we will notify You by email that we have received your returned product(s) and whether we have approved or rejected your request for a refund, as based upon the reasons set forth above.
All approved returns will be processed and a credit will automatically be applied to your credit card or applied to your original method of payment within a reasonable amount of time thereafter. If you do not receive any refund You are entitled to receive under this Policy, please re-review your bank account statements or contact your credit card company, as applicable. We do not have any control over the refund processing time by your credit card provider or by your bank. If You believe that an unusual amount of time has elapsed from the date You have received a refund/return approval notification from us, please contact us at sales@apexalphalabsllc.com
-If you cancel or return a product on an order made through a third-party financing provider, You will be responsible for all financing fees incurred by ApexAlpha Labs at time of sale and these fees will be deducted from the refund for your order.