Warranty Guidelines

ApexAlpha Labs will fix or replace any valid component defect outside of normal wear & tear arising from manufacture (e.g. building) of system at no cost to you for a term of 1 year from purchase date.

Client supplied storage media is not covered by our standard warranty.

ApexAlpha Labs will fix or replace any valid component defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you. 

Client supplied storage media is not covered by our standard warranty.

ApexAlpha Labs will help you if you get stuck or need advice for as long as you own the system. 

We will replace parts that fail due to defect under normal use at no cost to you. 

ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you. 

ApexAlpha Labs will fix an operating system failure at no cost to you that was not caused by malicious software or damaged by defective updates/3rd party programs 14 days from purchase date. 

*A fee will be charged for a new license key + diagnosis labor if outside the 14 day window or found to be caused by malware or improper use of the OS/computer

ApexAlpha Labs will not warranty an operating system or computer failure caused by, malware, viruses, worms, Trojans, key loggers, PuPs, Crypto-jacking, intentional or unintentional corruption or damage by defective or incomplete updates, drivers, 3rd party programs, game mods, improper shutdowns, etc.

*A fee will be charged for a new license key + installation & diagnosis labor.

If any damage is found to be from negligence, abuse, acts of god, wind, flood, fire, lightning, liquid damage, faulty mains power wiring, power surges/spikes, improper installation of system/additional parts, accessories or going over the limit of the systems capabilities (e.g. overclocking), failure to clean or maintain your system (e.g. cleaning out air filters, fans, heat-sinks, etc.)- ApexAlpha Labs will deny any free repair or replacement of the system in part or whole. 

If you update your systems firmware (UEFI/BIOS) & it bricks the motherboard or makes it inoperable in any way- it will not be covered by warranty.  

*A new replacement motherboard can be ordered at cost for the customer + labor fee.

We do not cover data being lost. 

However, a replacement drive of equal capacity will be provided along with a fresh copy of Windows OS for the duration of your warranty term. 

Drive replacement is only covered with drives purchased through ApexAlpha Labs. 

ISP/network/server connectivity is completely out of our control- we cannot cover anything related to ISP connections, game server connections, Ethernet wiring quality, unmanaged or managed switches, WiFi signal strength, RF interference, structure associated signal attenuation (Loss), ping, jitter, packet loss, download or upload speeds, failed downloads or poor online play experiences. 

ApexAlpha Labs does not cover any component, accessory, or peripheral installed or attached post-purchase to a system that was not part of the original configuration furnished to the client. 

ApexAlpha Labs will fix or replace any valid component defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you. 

Client supplied storage media is not covered by our standard warranty.

ApexAlpha Labs will fix or replace any valid component defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you. 

Client supplied storage media is not covered by our extended warranty plan. 

ApexAlpha Labs will help you if you get stuck or need advice for as long as you own the system. 

ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you for the full warranty period.

We will replace parts that fail due to defect under normal use at no cost to you for the full term of the warranty period.

Standard warranty period is 1 year from purchase date. Extended warranties are available to extend coverage. 

ApexAlpha Labs will work with the client to replace a defective item that is DOA or failed under normal use & help with a warranty return to the part manufacturer or retailer the client purchased the parts from. 

Subject to an hourly rate for repair + part replacement cost. 

ApexAlpha Labs will fix an operating system failure at no cost to you that was not caused by malicious software or damaged by defective updates/3rd party programs 14 days from purchase date. 

*A fee will be charged for a new license key + diagnosis labor if outside the 14 day window or found to be caused by malware or improper use of the OS/computer

ApexAlpha Labs will not warranty an operating system or computer failure caused by malware, viruses, worms, trojians, key loggers, PuPs, Crypto-jacking, intentional or unintentional corruption or damage by defective updates, drivers, 3rd party programs, game mods, improper shutdowns, etc.

*A fee will be charged for a new license key + installation & diagnosis labor.

If you update your systems firmware (UEFI/BIOS) & it bricks the motherboard or makes it inoperable in any way- it will not be covered by warranty.  

*A new replacement motherboard can be ordered at cost for the customer + labor fee.

If any damage is found to be from negligence, abuse, acts of god, wind, flood, fire, lightning, liquid damage, faulty mains power wiring, power surges/spikes, improper installation of system/additional parts, accessories or going over the limit of the systems capabilities (e.g. overclocking), failure to clean or maintain your system (e.g. cleaning out air filters, fans, heat-sinks, etc.)- ApexAlpha Labs will deny any free repair or replacement of the system in part or whole. 

Data loss occurring at the time of or after transferring storage media (HDD's/SSD's) from an existing computer to a new system is not covered, as we cannot guarantee the integrity of used drives. 

We do not cover data being lost. 

However, a replacement drive of equal capacity will be provided along with a fresh copy of Windows OS for the duration of your warranty term. 

Drive replacement is only covered with drives purchased through ApexAlpha Labs. 

Since ISP/network/server connectivity is completely out of our control- we cannot cover anything related to ISP connections, game server connections, Ethernet wiring quality, unmanaged or managed switches, WiFi signal strength, RF interference, structure associated signal attenuation (Loss), ping, jitter, packet loss, download or upload speeds, failed downloads or poor online play experiences. 

ApexAlpha Labs does not cover any component, accessory, or peripheral installed or attached post-purchase to a system that was not part of the original configuration furnished to the client. 

ApexAlpha Labs will help you if you get stuck or need advice for as long as you own the system. 

ApexAlpha Labs will fix or replace any defect outside of normal wear & tear arising from manufacture (e.g. building) of system(s) at no cost to you. 

No warranty on parts is provided or offered for build-for-hire systems.

ApexAlpha Labs will work with the client to replace a defective item that is DOA or failed under normal use & help with a warranty return to the part manufacturer or retailer the client purchased the parts from. 

Subject to an hourly rate for repair + part replacement cost. 

No extended warranty is provided or offered for build-for-hire systems.

If the OS was provided and purchased through ApexAlpha Labs, we will fix an operating system failure at no cost to you that was not caused by malicious software or damaged by defective updates/3rd party programs 14 days from purchase date. 

*A fee will be charged for a new license key + diagnosis labor if outside the 14 day window or found to be caused by malware or improper use of the OS/computer OR an Operating System was provided by the client.

ApexAlpha Labs will not warranty an operating system or computer failure caused by malware, viruses, worms, trojians, key loggers, PuPs, Crypto-jacking, intentional or unintentional corruption or damage by defective updates, drivers, 3rd party programs, game mods, improper shutdowns, etc.

*A fee will be charged for a new license key + installation & diagnosis labor.

Data loss or drive failure occurring before, during or after transferring storage media from an existing computer to a new system is not covered- as we cannot guarantee the integrity of used drives. 

We do not cover data being lost. 

However, a replacement drive of equal capacity will be provided along with a fresh copy of Windows OS for the duration of your warranty term. 

Drive replacement is only covered with drives purchased through ApexAlpha Labs. 

If you update your systems firmware (UEFI/BIOS) & it bricks the motherboard or makes it inoperable in any way- it will not be covered.  

*A new replacement motherboard can be ordered at cost for the customer + labor fee.

If any damage is found to be from negligence, abuse, acts of god, wind, flood, fire, lightning, liquid damage, faulty mains power wiring, power surges/spikes, improper installation of system/additional parts, accessories or going over the limit of the systems capabilities (e.g. overclocking), failure to clean or maintain your system (e.g. cleaning out air filters, fans, heat-sinks, etc.)- ApexAlpha Labs will deny any warranty repair or replacement of the system in part or whole. 

Since ISP/network/server connectivity is completely out of our control- we cannot cover anything related to ISP connections, game server connections, Ethernet wiring quality, unmanaged or managed switches, WiFi signal strength, RF interference, structure associated signal attenuation (Loss), ping, jitter, packet loss, download or upload speeds, failed downloads or poor online play experiences.